Refund Policy of TerraFrame
Last updated: April 01, 2023
At TerraFrame, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, so we've created a refund policy to ensure a transparent and fair experience when you're ordering from our website, terraframe.sbs. Please read the following terms carefully.
Cancellation Policy
Your order can be canceled before it is prepared by contacting us at +39 081 570 8345. Once preparation has begun, we are unable to accept cancellations. If an order is not canceled in time and is prepared, it is considered final.
Incorrect or Damaged Orders
If you receive an order that is incorrect or damaged upon delivery, please contact us immediately at +39 081 570 8345. To receive a full refund or replacement, you must report the problem within 2 hours of the delivery time. We may ask for photographs of the incorrect or damaged item for our records.
Refund Eligibility
To be eligible for a refund, your item must be uneaten and in the same condition that you received it. We also require a receipt or proof of purchase. Please note that refunds are granted at the sole discretion of TerraFrame.
Refund Process
If your refund is approved, we will process it promptly, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.
Non-Refundable Items
Items marked as 'non-returnable' or 'final sale' at the time of purchase are not eligible for a refund. Additionally, gift cards and promotional items are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at +39 081 570 8345.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
- Phone: +39 081 570 8345
- Address: 5 Pizza Lane, Naples, 80131, Italy
Thank you for choosing TerraFrame, and we look forward to serving you.